Public Programs FAQ

Learn more about reserving a ticket and attending a public program at the 9/11 Memorial Museum.

FAQ List

Where do these programs take place?

The majority of our programs take place in the Auditorium, located on the Atrium Terrace (second floor) level of the Museum. In the event of a fully booked program, there will be a simulcast screening of the program in an adjacent space on the Atrium Terrace.

When can I reserve program tickets?

New programs are typically added in mid-August and early January. Classes and groups (of nine guests or more) must email to reserve tickets in bulk. Please note that registration opens to members prior to the general public. For more information, visit

Can I put my name on a waiting list if the event sells out?

In the event a program becomes fully booked, members are welcome to add their names to a waiting list by contacting our membership department at (212) 857-0157 or You will be notified immediately if a ticket becomes available.

Does program admission include Museum admission?

Program admission does not include Museum admission unless otherwise specified. Museum admission can be purchased in conjunction with your program ticket reservation by calling (212) 266-5211.

What time can I enter the Museum with my program ticket?

Program entry begins an hour prior to the listed program start time and concludes 15 minutes after the program has begun. Should you arrive early, you are welcome to queue outside, but you will not be granted early admission into the Museum.

Will I be able to attend the program if I’m running late?

Programs begin promptly at their listed start time, and entry concludes 15 minutes after the program has begun. Late entry is not guaranteed and is permitted at the sole discretion of Museum staff.

Is there a space to get food and drinks before the program?

Yes, the Museum Café is located on the Atrium Terrace and, unless otherwise indicated, is open until 7 p.m. Additionally, as a thank you for attending the program, you will receive 10 percent off your café purchase by presenting your program ticket at checkout. However, please note that food and drink are not permitted inside the Auditorium.

Can I reserve program tickets by phone or on site?

Call (212) 266-5211 to reserve program tickets by phone. Visit the Information Desk, located on the Concourse Lobby level of the Museum, to reserve program tickets on site.

Do you offer ASL interpretation for your programs?

ASL interpretation is available, but you must contact the Museum’s manager of access programs at least two weeks prior to the scheduled program to make arrangements. Please contact (646) 583-3419 (voice or VP) or to place a request.