A Museum docent helps an elderly woman and man huddled to her left. The man and woman are holding a Museum guide. They look as the woman points to something on the guide with her right hand.
Photo by Monika Graff


Volunteers play a crucial role in fulfilling our mission and bring skill sets that are as diverse as New York City itself. Below you will find opportunities to give back by putting your talents to good use in both public-facing and office-based volunteer positions.

Courteous people with excellent communication skills are encouraged to help in our public-facing opportunities, ensuring visitors have an enriching experience at the Memorial and Museum. Office-based opportunities provide vital support to our behind-the-scenes work. Our volunteers range in age from 16 to 86 and bring a wide range of life skills to the organization. For questions about becoming a volunteer, send an e-mail to volunteer@911memorial.org.

Video: Volunteering at the 9/11 Memorial & Museum


Year-Round Opportunities

Visitor Services Volunteers
Volunteers enhance the visitor experience by proactively greeting and answering questions. Volunteers inform visitors about the programs and exhibitions available inside the Museum, and assist with directing visitor queues and pathways. This role is based in the Museum and on the outdoor Memorial. Shifts are offered 10 a.m.-2 p.m., 12-4 p.m., and 2-6 p.m., with the latest shift of greatest need.

Retail Greeter Volunteers
Volunteers assist at our Museum Store and outdoors on the retail-information cart on the Memorial plaza. Volunteers greet visitors and provide helpful information that enhances their visit, including information on how products link to exhibition themes in the Museum. 

Guided Tour Greeter Volunteers
Volunteers assist with Guided Tour Programs in the Museum and on the outdoor Memorial. Volunteers proactively greet visitors, provide directions and information about tours, and assist with surveys. Shifts are offered 10 a.m.-2 p.m., Friday through Monday. This is a seasonal position which runs from March to October.

Museum Docents
Volunteer docents provide interpretative services to visitors through short talks at key artifacts throughout the Museum that tell the history of 9/11 and the original World Trade Center. Our extensive training totals 60 to 70 hours over a four-month period. Docent training is held once a year and we don’t currently have a session planned. Please complete an application form to be included on the waitlist.

Summer 2024 Opportunities

Summer Retail Greeter Volunteers
Summer Retail Greeter volunteers assist staff in the Museum Store and at the Retail carts on the Memorial during this busy time. As a volunteer, you will greet visitors, provide helpful information about products, and share the stories behind them as they connect to Museum themes like recovery efforts and remembrance. We recommend summer volunteers work two four-hour shifts per week for 2-3 months. We request that our volunteers do not to miss more than two shifts in the summer.

A female volunteer with brown hair looks towards the photographer with a smile. Two computer screens are on behind her.
Photo by Jin S. Lee

Office-Based Positions

We do not currently have any office-based volunteer positions, but please consider a public-facing opportunity.


Time Commitment
Volunteers generally pledge four hours a week for at least six months. Museum docents are expected to volunteer for a year, unless noted otherwise. If volunteering weekends in the Museum, the minimum time commitment is a four-hour shift every other week. Longer terms of service are encouraged and appreciated.

Volunteer positions are open to all individuals who meet the expectations outlined, without regard to race, color, religion, gender, sexual orientation, national origin, age, or disability. All volunteers must be at least 16 years old and agree to a background check conducted by the 9/11 Memorial & Museum.

Selection Process 
All potential volunteers must complete an application including an informal interview, supply two verifiable references, and pass a background check. All volunteers are expected to complete training before their service begins.

For questions about becoming a volunteer, email volunteer@911memorial.org.

Officially Recognized as an "Service Enterprise Organization" by Points of Light

A Service Enterprise is an organization that strategically leverages volunteers to achieve operational efficiency and greater social impact, according to Points of Light, the world’s largest organization dedicated to volunteer service, which was was founded more than 25 years ago by President George H.W. Bush. Service Enterprises are among the top 11 percent of nonprofits in the country in volunteer management and organizational performance. 

This seal from Points of Light says "Certified Social Enterprise."
A crowd of about two dozen volunteers smile onstage at an event in the Auditorium. The logo of the 9/11 Memorial & Museum is projected on a blue stage curtain behind them.
Photo by Jin S. Lee

Volunteer Combines Experience as a Librarian, Museum Docent

For Candace Stuart, who has worked as a volunteer in the Museum’s docent program, her curiosity about 9/11 began right after that tragic day.

Flag Opening

Volunteer Expresses Pride in Working at Museum

After moving to New York from Columbus, Ohio, in 2011 to attend culinary school, Mark Morrow visited the 9/11 Memorial Museum shortly following its May 2014 opening.

Volunteer working at the exibition